Refund Policy

Our Commitment to You

At Sphere Streams, we prioritize the quality of our IPTV subscription service. This policy explains the conditions under which refunds may be provided, ensuring a clear and equitable process for all clients.

Refund Eligibility

You could receive a full or partial refund based on the circumstances listed here:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To secure a refund, please follow these guidelines:

Connect with our support team at Contact page.
Employ the title: 'Refund Query'.
Include your entire name, the email address associated with your subscription, and the purpose of your request.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am contacting you to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Summarize your issue clearly, such as system errors, overcharges, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment from help team.
Same day after approval The refund has been successfully initiated to your original payment source ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds may vary based on card issuer.

An email notification will be sent for every update. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued for the following reasons:

You are not satisfied with the content or channel list.
Your internet connection is not fast enough or stable for streaming.
You have breached our Terms of Service (e.g., account sharing).
You are dealing with geo-restriction issues in your area that we cannot resolve.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, we usually process refunds within three business days. Nevertheless, it may take five to ten business days for the funds to show up in your account, depending on your bank or payment provider. For status inquiries, please contact support.

Refunds due to a change of mind are usually not granted following the first 7 days. We urge you to assess our features and inquire as needed before registering. For comprehensive details, consult our Refund Policy or reach support.

Our subscription services renew automatically. Should you forget to cancel before your renewal date, kindly contact us as soon as possible. Refunds for renewals are determined on a case-by-case basis. Find out more in our Terms.