Privacy Policy

Welcome to Sphere Streams. We are dedicated to ensuring the security of your personal details and respecting your right to privacy. If you have any questions or concerns about our practices or policies regarding your information, please contact our support team.

1. Data We Collect

We obtain personal details that you choose to provide when you enroll in our IPTV service, request information about us or our products and services, or connect with us through other means.

The personal details we obtain are as follows:

• Contact Information: Your email for account setup and correspondence purposes.
• Payment Data: To process your payments, we collect vital information such as your payment method number (such as a credit card number) when you make a purchase. All payment details are securely stored by our payment processor; kindly review its privacy policies.
• Device and Connection Information: Upon accessing our service, we automatically collect your IP address and information regarding your device, such as its type and operating system. This information is vital for service provision and security.

2. How We Use Your Data

We employ the details we collect or receive:

• To provide and manage your account. We utilize your information to set up your account and maintain functionality.
• To process transactions. Your provided data is utilized to invoice you for our services.
• To send administrative information. Your email may be used to inform you about your account, changes in services, and new policies.
• To protect our Services. We employ IP and device data to bolster security, helping to thwart unauthorized access and limit DDoS attacks.

3. Legal Bases for Processing

We utilize your data in accordance with these legal bases:

• Consent: We might utilize your information if you've granted us explicit permission to handle your personal data for a particular intention.
• Legitimate Interests: We can utilize your data when it is necessary to meet our valid business objectives, such as ensuring service delivery and preventing fraud.
• Performance of a Contract: When a contract has been made with you, we may handle your personal information to satisfy the conditions specified in our contract.

4. Data Retention

We will maintain your personal data solely for the time needed to achieve the purposes specified in this privacy policy, unless the law dictates a longer retention period, such as for tax, accounting, or other legal considerations.

5. Cookies & Tracking Technologies

We might utilize cookies and comparable tracking technologies to retrieve or save information. These are mainly essential cookies necessary for the proper functioning of the website and client area. We do not employ intrusive tracking cookies for advertising.

6. Third-Party Services

Your data may be shared with third-party vendors, service providers, or agents that perform functions for us and require access to this information to execute their duties. Examples include:

• Payment Gateways: To ensure secure payment processing.
• Analytics Providers: We analyze data to enhance our services, such as through Google Analytics. Shared information is generally aggregated and anonymous.

7. Data Security

We have put in place necessary technical and organizational security measures to ensure the protection of any personal information we manage. However, it’s essential to recognize that we cannot guarantee total internet security.

8. Your Data Protection Rights

Depending on where you reside, you might possess certain rights about your personal data.

• The right to access – You are entitled to request copies of your personal data whenever you wish.
• The right to rectification – You hold the right to request corrections for any details you think are erroneous.
• The right to erasure – You are entitled to ask for the deletion of your personal information in specific circumstances.
• The right to opt-out – At any point, you can choose to stop receiving our promotional communications.

To implement these rights, please contact our support team.

9. Children™s Privacy

Our offerings are not suitable for users who are under 18 years old. We actively ensure that we do not gather personal information from minors.

10. Contact Us

If you have any feedback or questions regarding this policy, contact our support team.